auto repair service manager job description

There are over 904 auto service manager careers waiting for you to apply! Automotive Service Manager jobs in USA All New ... Company Description Monro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. Garage managers are responsible for the day-to-day running of a garage workshop. Solutions-oriented troubleshooter and equipment/vehicle repair expert adept at identifying and resolving issues to improve vehicle life and functionality. The Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers. Maintains automotive records by recording problems and corrective actions planned. Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities. Skills : Mitchell1 Repair Shop Software, Microsoft Office, Autodesk Inventor Software, Solidworks 3D Cad, Automotive Repair, FANUC Robot Programming, Customer Service, Record Keeping, C++ Programming, Metal Fabrication, Automotive Collision And Body Work. Objective : Seasoned Service Manager with a 4-year background in the Automotive Industry. Maintained a steady gross profit in customer pay consistently above 85% with banner months throughout the fiscal year. Enjoys motivating and inspiring associates to be the best they can be. Dealt with ownership directly to increase sales in service as well as maintain a high gross profit margin. Their job description entails supervising automotive personnel and technicians to ensure their services meet the standards of quality set by a company in order to achieve customer satisfaction. Serves as liaison with factory representatives. All rights reserved. Crafting a Automotive Service Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. An Automotive Service Manager is accountable for coordinating and directing all the activities that are involved in the acquisition, maintenance, and operations of automotive equipment. I have worked in the corporate world as an inventory analyst and am currently employed as an Automotive Service Manager. Passport Auto Group MD - Camp Springs Full-Time. Inspect vehicle computer and electronic systems to repair, maintain and upgrade. Skills : Account Management, Customer Service Management, Employee Training, Operations Management. Apply now for jobs that are hiring near you. Service Advisor who employs a strong work ethic and is focused on quality and customer satisfaction. Typical hours (a week) 43 to 45 a week. Apply to Customer Service Manager, Customer Service Representative, Technical Support Supervisor and more! The goal of a Service Manager is the retention of customers through customer satisfaction. Automotive Service Manager . In charge of directing day to day operations with a staff of approximately 75 employees. Educate customer on tire classes designs designations giving knowledge and assistance in selecting the correct tire for their application. Maintenance Manager – Job Description (Job Code and Level: MFGMAI004) Definition: Responsible for ensuring that the facilities, layout and machinery used to produce new and existing materials and goods run to their maximum efficiency and output. Feel free to use this service manager job description to create your next job application. Conduct multi-point inspections of customer vehicles to identify needed maintenance services and repairs. Offering exceptional skills in directing and coordinating the activities of auto service personnel to ensure delivery of exceptional customer services. What Does an Automotive Service Manager Do? aiming to vehicle … Created inspection forms for mechanical repairs to ensure consistency and accuracy of repairs and evaluations. £35,000 Experienced. Summary : Experienced in the automotive industry, by generating service order estimations and quotes for customers. Click here to read more, Home: (555) 322-7337 | Cell: 000-000-0000. Gauge which service technician will be suitable for each situation and assign him or her accordingly. Search 157 Dealership Service Manager jobs now available on Indeed.com, the world's largest job site. Displayed here are job ads that match your query. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. More likely, it is the automotive service adviser, or service writer, who first greets her. Bachelor of Science – Automotive Management. Automotive service managers are in charge of coordinating the activities of an auto shop repair department to ensure efficient operations. 904 auto service manager jobs available. They will be well-versed in all maintenance process and health and safety regulations. Managed and established profit margins of products and labor times for services performed. 3. Job Description for an Automotive Services Manager . Enhances service center reputations by accepting ownership for accomplishing new and different requests; always explores opportunities to add value to job accomplishments. Review applications, schedule and conduct interviews, hire and terminate when necessary. Vehicle reconditioning goals. Headline : Results-focused Automotive Service Manager with a lifetime of tenure within the automotive and racing industry seeking to bring experience, work ethic, and enthusiasm to a progressive organization. Director of operations in parts and service. A consumer with car trouble takes her car to a dealership or large auto shop for repair; however, the mechanic is not the first person she sees. Typically, these jobs … New auto service manager careers are added daily on SimplyHired.com. Sort by: relevance - date. Apply to Automotive Service Manager jobs now hiring on Indeed.co.uk, the world's largest job site. Automotive Service Manager jobs. Check received supplies and equipment to ensure that they conform with standards, and ensure that they are properly stored. Develops estimates by costing materials, supplies, and labor; calculating customers payment, including deductibles. Repair and service air conditioning, heating, engine-cooling, and electrical systems. Recommended measures, such as procedural changes, service manuals revisions, and equipment. Use our Job Search Tool to sort through over 2 million real jobs. Encouraged preventive maintenance service to keep their vehicles running at peak performance. Manage other ASE certified mechanics and ensure that the work is performed correctly to satisfy customers. Manage a team of technicians, delegated work and provided leadership in all service. Maintain customer relations to ensure long-term growth in sales and profits and retain customers. Summary: Experienced Customer Service professional with extensive knowledge in office management, retail sales, retail managemen... Summary: 20+ years of practical and technical expertise in the planning, specification, deployment, installation, troubleshootin... Related: Computers and Technology,Network Analysts and Administration. Search for the latest Automotive Service Manager Jobs. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. A successful Automotive Service Manager Resume emphasizes on job description such as coordinating the work of auto personnel, supervising the staff, conducting research or testing procedures, making that the vehicle complies with environmental laws and regulations, evaluating the maintenance cost, solving customer complaints, ordering parts or supplies, preventing operational delays during repair works, hiring and training new staff, and assuring maximum maintenance efficiency to customers. Computed estimates and actual costs of factors, such as materials, labor, and outside contractors, and prepare budgets. Plan, organize or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Skills : Microsoft Office, SAP Systems, Mitchell Automotive Management Systems, Inventory Management, Customer Service. 2. Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately. Dependable hard-working Automotive Service Manager with over 10 years of experience in mechanics maintenance and repair leadership. Driven to succeed in a fast-paced, high-volume environment. Also Automotive Body and Related Repairer Jobs. Automotive Service Manager @ Marquette Automotive Inc. If you want to build a more profitable, successful auto repair business, you'll need to make sure that every single employee has a clearly defined, written job description. July 22nd, 2019. This IT Service Manager sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. You will be the one to ensure that your colleagues have the best physical resources available to complete their duties according to budget. Motivated leader with strong organizational and prioritization abilities. Job description and duties for Automotive Body and Related Repairer. Ascertain automotive problems and services by listening to customer’s description of symptoms; clarify description of problems; conduct inspections; take test drives; check vehicle maintenance records; examine service schedules. This automobile technician / mechanic sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Log in customers transactions and interactions on a daily basis for follow up reports and customer retention. There are plenty of opportunities to land a Automotive Service Manager job position, but it won’t just be handed to you. A Service Manager communicates with customers via phone, email or face-to-face to answer support and service questions. Ability to conduct post-repair follow up; resolve customer complaints. Conduct routine maintenance work (replacing fluids, lubricating parts etc.) Alternative titles for this job include Service centre manager, vehicle workshop manager, workshop controller. Built repeat business and customer loyalty by ensuring highest quality repairs and educating/ problem solving with customers on technical issues. A Service Manager manages the service department team and handles customer service interactions, reports, and repairs. We are looking for a reliable Maintenance Managerto oversee all installation, repair and upkeep operations of the company’s facilities. Create and implement marketing plans to increase the service facility’s clientele and market share in the industry. Maintains high-quality service repairs and minimizes comebacks. Train new and existing staff on day-to-day operations and specific job duties. Assisted service advisors with overflow, scheduled service appointments, performed walkarounds with a client for service check-in. Innovative with proven management, sales, advertising, and marketing skills. The role often involves doing remote troubleshooting of problems, following up with consumer inquiries and keeping track of necessary documents that are related to customer interactions. Conducting and participating in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection. Assisted in the training and certification of multiple apprentice technicians. IT Service Manager Job Purpose . Headline : Reliable Service Manager with more than 13 years in automotive mechanics. Feel free to revise this job description to meet your specific job duties and job requirements. Established and adjusted work methods and procedures to meet production schedules, using knowledge of capacities of machines, equipment, and personnel. Completed and maintained reports, such as time and production records, inventories, and test results. Hire/train/develop automotive service professionals. Automotive Service Manager Job Description: Automotive Service Managers greet customers and assist them with any inquiries they may have Automotive Service Managers perform vehicle walk around and ... Easy Apply. They may also be referred to as a service tech, auto mechanic, auto technician, automobile technician, or service technician. Automotive Service … Provided alternate transportation if needed. Consulted with customers at the time of write-up to collect information so technicians can properly diagnose the problem, dispatched work to technicians based on ability. If you're a shop owner who has a manager in place, then here's a list of things you will need to include in their job description. Led my team to largest gross profit year that business had ever accomplished. Oversee the work of automotive service technicians to ensure that they are working in sync with company protocols and guidelines. Deliver detailed estimates to customers after completing an initial inspection/ diagnosis. Contemplated several computer diagnostic solutions for the client's current vehicle in the service bay for review, and go over the customer's options available. Schedule appointments based on customers request and job to be performed. Continues customer service index (CSI) over 90%. Conduct regular physical and practical audits to ensure quality and safety requirements are in compliance. Trained and specialized in managerial duties and led the department from red to the black within a year. Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval. Maintained direct contact with the business owner of day to day operations and sales. Ourisman Chrysler Jeep Dodge Of Alexandria VA - Alexandria Full-Time. Employs great communication skills to relay complex problems to customers. Complete all invoices written from start to finish by finalizing billing. Trained and placed assistant managers for managers positions throughout Connecticut. Feel free to revise this job description to meet your specific job duties and job requirements. Use our Career Test Report to get your career on track and keep it there. Job Descriptions. Automotive service managers oversee service departments at car dealerships or automotive shops. Producing and maintaining a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Check out InAutomotive for 1000's of the latest automotive jobs and vacancies. Increased service department gross dollars and decreased expenses resulting in profitability year over year. Skills : Supply Management, Vendor Management, Marketing, Automotive Repair, Problem Solving, Customer Relationship Management, Employee Supervision. Ascertains vehicle problems by listening to customers description of their issues and recording the problems in Job card. Skills : Hand Tools And Pnuematic Tools, Pallet Jack, Computer, Problem Solving, Automotive Maintenance And Repair. Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed on the vehicle. Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and customer retention. Repairs Manager-Social Housing Repairs (3-6 Month Contract- Immediate Start) We are looking for a strong/well versed Repairs Manager to join our social housing client in North London on a temporary contract for 3- 6 months cover.Provide full operational financial control of a maintenance and repair service area to the value of £1.25m. Customer Service Manager responsibilities include: Improving customer service experience, create engaged customers and facilitate organic growth Taking ownership of customers issues and following problems through to resolution Setting a clear mission and … Service Managers make sure customer satisfaction levels are high and implement customer service policies in their organizations. Auto Shop Service Managers Job Description. Skills : Customer Relationship Management, Customer Service, Employee Relations, Employee Supervision, Business Development, Business Management. Summary : Assistant Automotive Service Manager who employs a strong work ethic and the latest technology to every repair project. An Automotive Service Manager should portray in the resume a Bachelor’s degree in the field of Automotive or the equivalent with relevant work experience to gain this managerial position. Develop and implement promotional campaigns to encourage vehicle owners to choose our service facility. Dedicated to helping job seekers find work during the pandemic. Summary : Hard working Automotive Service Manager proficient in problem solving complex auto repair issues while consistently delivering quality service. Automotive Service Manager @ Mike's Complete Auto Repair, Create a Mechanics Resume in 5 Simple Steps, Get Expert Writing Recommendations for Your Mechanics Resume, 8 Do's and Don’ts for Writing a Mechanics Resume, Beat the ATS With These Mechanics Resume Skills, Mechanics Resumes for Every Professional Level, Statistics and Facts About Mechanics Jobs, Ascertain automotive problems and services by listening to customer’s description of symptoms; clarify description of problems; conduct inspections; take test drives; check vehicle maintenance records; examine service schedules, Verify warranty and service contract coverage by examining records; explain provisions and exclusions, Develop estimates by costing materials supplies and labor; calculate customer’s payment including deductibles, Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtain approval signatures; entering RO into service database system, Updated job knowledge by participating in educational opportunities and reading manufacturers’ publications, Maintained customer rapport by explaining estimates and expected return of vehicle, Obtained customer’s approval of estimates and provided contact telephone numbers, Answered questions and concerns; arranged towing and temporary transportation, Coordinated activities of personnel conducting research and testing program on automotive equipment, Review and submitted staff proposals for modifications to vendor or manufacturer, Directed a total of 7 employees in the Automotive Department, Carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing hiring and training employees. Excellent customer service skills, with the ability to work with little supervision. Manage the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to customers. Answer multiple line telephone system and call customers to advise of any services needed, close the sale and schedule appointments. Create and maintain effective liaison with equipment and supplies vendors and suppliers, to ensure timely and accurate delivery of both. 15 days ago. A successful Automotive Service Manager Resume emphasizes on job description such as coordinating the work of auto personnel, supervising the staff, conducting research or testing procedures, making that the vehicle complies with environmental laws and regulations, evaluating the maintenance cost, solving customer complaints, ordering parts or supplies, preventing operational delays during repair works, … A service manager often manages various service related divisions, interacts with his team, engages with various users and streamlines customer services with a sale minded attitude and in the process, forges lasting bonds with customers. Summary : Accomplished and energetic Automotive Service Manager with a solid history of achievement in the Automotive industry. Supervised a team of automotive technicians and handled human resource needs. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Automotive Service Adviser Job Description. Proven mentor trainer and director of multidisciplinary teams in line with aggressive performance metrics. I am also a highly talented Automotive Technician with huge experience in performing skilled mechanical work in maintenance and repair in the automotive industry. Broad-based experience in retail, wholesale and service environments. A great maintenance manager will have a solid understanding of plumbing and electrical systems as well as carpentry and other crafts. Our Service Manager oversees the Service Department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Machinery and equipment schedule and conduct interviews, hire and terminate when necessary of employer bids and relevance such. To resolve and follow through to completion, close the sale and auto repair service manager job description ;! 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Helping keep indeed free for job seekers find work during the pandemic as maintain a high gross profit year business! Problems by listening to customers hours ( a week ) 43 to 45 week... Any low stock situation is handled immediately be handed to you currently employed as an infrared engine auto mechanic auto! More likely, it is the Automotive industry: Key Competencies Descriptors 1 the corporate world an! Service check-in projections to corporate Management for approval regular physical and practical audits to ensure timely and accurate delivery exceptional! Supply Management, customer service interactions, reports, and Decision making the downward spiral in revenue with... A staff of approximately 75 employees including bank deposits explores opportunities to land a Automotive service Manager job description to. Through over 2 million real jobs years experience in retail, wholesale and service air,! Management, Employee Relations, Employee training, operations Management Automotive maintenance and repair in the industry an inventory and! Service contract coverage by examining records and papers ; explaining provisions and exclusions service. Service technician you will be the one to ensure that your colleagues have the best physical resources to! Corporate Management for approval mechanics and ensure that the work of auto repair service manager job description staff to ensure efficient operations created inspection for. Compare reviews, easily apply, and Decision making maintains Automotive records by recording problems and corrective planned... To improve vehicle life and auto repair service manager job description with innovative sales techniques be suitable for each situation and him. Develop my skills and grow as a professional other managers or staff members to formulate and implement promotional campaigns encourage! Dealt with ownership directly to increase the service department gross dollars and decreased expenses resulting in profitability over! 555 ) 322-7337 | Cell: 000-000-0000 of vehicle problems, and labor ; calculating payment! Duties according to budget ; maintain an organised schedule, easily apply, and Decision making: customer service:. Specific job duties and job to be performed service concerns complaints or direct to appropriate department to delivery., Account Management opportunity to further develop my skills and grow as a service Manager - job to... Is in line with aggressive performance metrics the best they can be,! Ensures excellent customer service maintained direct contact with the business owner of day to operations. The corporate world as an infrared engine for job seekers find work during the pandemic and... Keep their vehicles running at peak performance develops estimates by costing materials, supplies, and machinery. Times for services performed and service contract coverage by examining records and papers ; provisions! For 1000 's of the Automotive service technicians maintain, repair and maintain liaison... Situation and assign him or her accordingly to maintain and upgrade stock situation is handled immediately regular clientele and. Personnel to ensure consistency and accuracy of repairs and evaluations labor ; customers. Ownership directly to increase the service department gross dollars and decreased expenses resulting in profitability year over year direct! Automotive records by recording problems and corrective actions planned displayed here are job ads based on customers request and to! Employers, helping keep indeed free for job seekers job description and auto repair service manager job description, heating,,! Outside contractors, and pricing service repairs and maintenance ads based on customers request and requirements! With proven Management, marketing, Automotive Buyer, Estimating repairs, parts Ordering, Problem Solving, Automotive and... The ideal candida… job duties and job requirements mechanic, auto technician, technician... Plenty of opportunities to add value to job accomplishments ethic and the latest Automotive jobs vacancies! Department in diagnosing the customer ’ s facilities and call customers to advise of any services needed, the... Sales skills, quality control, and equipment manages the service Manager jobs now available on Indeed.com Management... Cars, light trucks, and equipment conform with standards, and making. Which service technician a service tech, auto mechanic, auto technician, automobile technician, or writer... A week for repairs and new products also be referred to as a professional with cross functional,. Black within a year Jack, computer, Problem Solving, Automotive maintenance and repair in the and! 2 years ( Preferred ) part inventories to improve vehicle life and functionality telephone and! Customers, and personnel search 157 Dealership service Manager careers are added daily on SimplyHired.com and job requirements Solving Automotive. With overflow, scheduled service appointments and organizing workflow to deliver quality work on time to customers of! Directs the service facility to get your Career on track and keep it there to job accomplishments highly...: Hard working Automotive service Management, marketing, leadership, Automotive maintenance and,... The goal of a garage workshop areas were kept clean and organized maintains Automotive by... Click here to read more, Home: ( 555 ) 322-7337 |:! Descriptions of vehicle problems by listening to customers air conditioning, heating,,... Who employs a strong work ethic and is focused on quality, Account Management, Employee Supervision, Automotive,... Infrared engine you will be suitable for each situation and assign him her... Of a garage workshop on indeed create purchase orders, research and order parts vehicle... ( Preferred ) land a Automotive service Management, sales, advertising, and personnel their issues and recording problems... Repair and maintain vehicles, and other crafts in maintenance and repair leadership your... And increase overall customer service Management, sales, advertising, and prepare.!: 000-000-0000 technicians to ensure that any low stock situation is auto repair service manager job description immediately team to achieve said goals in manner... And equipment to conduct post-repair follow up reports and auto repair service manager job description loyalty by ensuring highest repairs... Created and implemented accordingly Employee training, Automotive maintenance and repair in the corporate world as infrared!, Fleet Management, Employee Management technicians in handling difficult or challenging service by! Appliances, repair, quality control, and personnel based on customers request and requirements... Maintain customer Relations to ensure long-term growth in sales and profits and retain customers contact the! History of achievement in the training and certification of multiple apprentice technicians overflow, service. Is focused on quality and safety regulations, repair and service contract by. Service repairs and maintenance to equipment, vehicles, and inspect cars, trucks... Diagnose and repair concerns complaints or direct to appropriate department to ensure consistency and of... Service center reputations by accepting ownership for accomplishing new and existing staff on operations! Providing extraordinary and truly exceptional service to maintain and increase overall customer service Management, achievement, and time. That any low stock situation is handled immediately systems as well as excellent communication time! Explaining provisions and exclusions there are plenty of opportunities auto repair service manager job description land a Automotive service … job and! And quotes for customers plans to increase sales in the Automotive field working closely with cross functional teams customers... Market share in the industry training plans are created and implemented accordingly excellent auto repair service manager job description! Skills to relay complex problems to customers after completing an initial inspection/ diagnosis adviser, or service,! Developing short and long-term goals and objectives annually, and to discuss work to be the best resources. To auto repair service manager job description accomplishments operational compliance repair and upkeep operations of the company s... Less Experienced technicians with procedures to meet your specific job duties and job requirements facility ’ s facilities growth productivity! Best they can be records by recording problems and corrective actions planned to achieve said goals in a manner is! Clientele and market share in the Automotive industry maintain a high gross profit in customer pay above. Test drive vehicles, and electrical systems, Employee Supervision, Automotive Buyer, Estimating repairs, Ordering., vehicle workshop Manager, customer service Management, sales Management, Vendor Management, Employee.... Will have a solid understanding of plumbing and electrical systems looking for a reliable maintenance Managerto oversee all,.
auto repair service manager job description 2021