Want to know what our customers thought about their recent holiday experiences? ! Jet2 is a British low-cost airline. Sister company Jet2holidays offers ABTA and ATOL protected package holidays with accommodation, transfers and Jet2.com flights to … The couple went online but found the only available flight to be €1,800 (£1,592). Today my wife received a text from a mobile number saying that Jet2 have had trouble paying our refund and to get in touch with them. Reply. Can anyone who has booked with Jet2 been able to get their money back? A spokesperson added: ‘The number of calls we are receiving is unprecedented. And that’s just what you can expect when you book a holiday with us. Many holidaymakers have been told they may have to wait months for a cash refund. And the UK Civil Aviation Authority (CAA) has even recognised Jet2.com as the only UK airline providing prompt refunds without significant backlogs. That means that, in the unlikely event that something happens to us, you’re protected – no matter if you’ve booked a getaway or already overseas. Booked to go away for 13 of us, for a special occasion to Spain in 16th April. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. Reply. Similarly Ryanair customers who want a refund will need to fill out their refund application form. I got my refund within a few days of the phone call I received too, the deposit was a day or two later. You missed your connecting flight. Am I entitled to a full refund? Search, book and manage 1000s of ATOL protected holidays. In the meantime, please check the FAQs below. By using our site, you accept we use cookies. Guest : Our Jet2 holiday was cancelled and we had an email saying our refund would be paid to the card that made the payments. Report inappropriate content . Add Holiday Essentials. We work on a “No Win, No Fee” principle, and with our commission* of 29% (25% success fee plus VAT) of the flight delay compensation amount, you have nothing to lose! Please try again, or alternatively you can create a Jet2holidays account using your preferred email address. I have received an email advising all flights to the 17th June now cancelled and they will contact customers.. My sister who was flying this Friday was contacted Monday and offered Rebook or refund, she chose refund and the money back … You'll enjoy all the package perks of Jet2holidays, but with the freedom of a city break holiday. Claiming your compensation is easy and low cost with refund.me. We accepted that Jet2 would not refund … jet2.com Limited, registered company number 2739537, is an Appointed Representative of Rock Insurance Services Limited, registered company number 04255878, who is authorised and regulated by the … You can unsubscribe at any time. Jet2 flights and refunds. To search for a hotel please select one departure airport, {{ refinedMultipleDurationsTooltipText }}. {{ errors.first('shortlist-menu-sign-up-email') }}, {{ errors.first('shortlist-menu-sign-up-password') }}, {{ errors.first('shortlist-menu-sign-up-password-confirm') }}. WARNING No refunds only vouchers JET2. We process your data in accordance to our Privacy Policy. If you decide to cancel your whole booking or to cancel the ticket for an individual passenger in your party, Jet2 does not provide any refunds. I think it’s because my original holiday had been moved from March to May. In fact, we’ve been praised by consumer experts for the speedy and smooth way we deal with refunds, if we unfortunately have to cancel a holiday. The airline changed its name to Jet2.com just a few months before their first leisure flight in February 2003. We’ll even let you know how much you’re entitled to receive. From our Friendly Low Fares and great flight times to our famously welcoming service, we go the extra mile to make your travel experience a fantastic one. Jet2 Holidays, which has suspended all flights and holidays until at least 17 June, is issuing cash refunds, but was unable to state when customers could expect to get their money back. All our villa holidays include return flights, 22kg baggage and even car hire! Our trophy cabinet’s full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers’ Choice Awards 2020!Jet2.com won Best Airline – UK and Best Low-Cost Airline – Europe – and that’s four years in a row! You do not have to be an EU citizen. According to EU Regulation 261/ 2004 airline passengers are entitled to compensation in the event of flight delays and cancellations. Jet2.com also operates an overnight cargo-carrying fleet for Royal Mail and offers a charter service through its Jet2charters brand. Yes, my booking which was cancelled by Jet2 showed zero refund amount. We require the email address that you provided on Facebook. This email address is already being used. Jet2.com also operates an overnight cargo-carrying fleet for Royal Mail and offers a charter service through its Jet2charters brand. Report inappropriate content . Don't worry, we'll never post anything without your permission, {{ errors.first('shortlist-menu-sign-in-email') }}, {{ errors.first('shortlist-menu-sign-in-password') }}. You can also find a travel agent near you. Simply input your flight information using our free claim calculator and you’ll know right away if you have a claim. Perhaps you know airline passengers who had problems with their flight in the last three years? We help you with your compensation: Flight delay • Flight cancellation • Missed connecting • Overbooked. Planning a getaway should be a stress-free experience – we understand how hard you work to pay for a well-deserved holiday, so we want to give you peace of mind. Yes you are. Once again, we’ve been recognised as a Which? They have 95 fleets, mostly composed of Boeing 737s, and serving 82 destinations. Easyjet, TUI, British Airways and Jet2 breaking law over holidays cancelled due to coronavirus Amid the Covid-19 pandemic, holidays have been scrapped by travel firms, who are delaying refunds … It’s surprising how many passengers aren’t aware of passenger rights and that flight cancellation compensation is guaranteed under EC Legislation 261/2004. MoneySaving Newbie. Please check your email and password are correct. Sorry, we were unable to find your email address. By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Contact Jet2 directly in writing and request to transfer your holiday in the name of another person. Tripadvisor. This has earned us Feefo’s prestigious prize, the Platinum Trusted Service Award! Our customers are our number one priority. If you've been affected by these programme changes, we'll be automatically cancelling your booking with a full refund. Jet2 says “We’re proactively contacting all affected customers about their options, in departure date order, which we think is the fairest way. You will be responsible for paying the name change fee per person which is outlined in the table above. Jet2’s headquarters and main hub are located at Leeds Bradford International Airport with additional hubs scheduled to open at Birmingham airport in March 2017. It is issuing cash refunds, but it was unable to tell us when customers can expect to receive their money back. refund.me GmbH has entered an extended period of reorganization and is NOT accepting new claims. If you're due to travel from 15 April 2021 onwards, we'll provide an … Application Process. ... ©Jet2holidays.com 2002-21 A subsidiary of Jet2 plc. Right now I just want a refund. Today my wife received a text from a mobile number saying that Jet2 have had trouble paying our refund and to get in touch with them. We’re super proud of this, as it’s based on the Which? catkins80. A big thank you to Jet2 for making this painless. My husband booked three flights with Jet2 from Leeds Bradford airport, but I became ill and we were unable to take the flights. 5 replies 2K views KHthejudge Forumite. Jet2.com won Best Airline – UK and Best Low-Cost Airline – Europe – and that’s four years in a row! Voted Best Airline - UK and Best Low-Cost Airline - Europe at the TripAdvisor Travellers' Choice Awards for four years running, Jet2.com’s the top place to go for cheap flights. Lots of different factors impact the overall score and rankings, and we’re happy to say we scored well for all of them! Jet2 plc, Free Child Places for families of 3 or more*, ({{destination.resortCount}} {{destination.resortText}}). BA passengers can only get a refund if they call the airline, with an online form only offering vouchers Credit: ... Jet2 are currently telling customers on social media: "In … It is quite clear in Directive261/2004 Article 9 that You may have previously registered or have a myJet2 account. Any person in the world has the right to lodge a claim for compensation. Jet2.com is a low-cost carrier and the third-largest scheduled in the United Kingdom. Don’t just take our word for it – we have the trophies to prove it! catkins80. Our trophy cabinet’s full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers’ Choice Awards 2020!Jet2.com won Best Airline – UK and Best Low-Cost Airline – Europe – and that’s four years in a row! Prefer to speak to one of our expert holiday advisors? Well done, Jet2! The Jet2 website explains: “Fill out the request a credit note form and you’ll be given a refund credit note to rearrange your flights within six months of receiving it.” ... ©Jet2holidays.com 2002-21 A subsidiary of Jet2 plc. Jet2.com's Terms and Conditions will therefore form part of your contract with us, please see www.Jet2.com for details. And in a recent review from Money Mail, Jet2holidays emerged as the industry leader when it comes to refunding customers for cancelled holidays. ... By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Jet2 always offers a Rebook service for free until the 30th April. Jet2 always offers a Rebook service for free until the 30th April. You will be responsible for paying the name change fee per person which is outlined in the table above. How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says. What a company! To get a refund for the total cost of your booking, Jet2 is asking customers to wait to be contacted with further details. We take care of pursuing the delay or cancellation compensation claim directly with the airline, and even taking them to court on your behalf if necessary. Our trip on the 16th March has been rebooted to March 2021. All our villa holidays include return flights, 22kg baggage and even car hire! This also applies to over-bookings and bumped flights. Sign up for our email deals, discounts and more! Contact Jet2 directly in writing and request to transfer your holiday in the name of another person. The only requirement is that one or more of the above listed scenarios apply. Affected customers are being prioritised by departure date. hi - long story but we have a group holiday booked, then someone else wanted to come along, so we just booked an additional flight through a different airline - jet 2 the additional person has dropped out, and jet 2 do not offer refunds, and the lady from jet2 … Welcome to our most prestigious collection of five-star hotels. I think it’s because my original holiday had been moved from March to May. You can let us know at any time if you no longer want to receive emails by clicking here. {{ errors.first('shortlist-menu-forgotten-password-email') }}. You can apply for any Jet2.com or Jet2holidays role right here on our Careers Site. Save, compare and share all the holidays you love with at-a-glance shortlists. Please note, we're currently experiencing a lot of enquiries right now and it may take us longer than usual to respond. Our trophy cabinet’s full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers’ Choice Awards 2020! Despite the ongoing refund battle, though, UK airlines are now offering hope with most of them saying they will have returned to some form of service by July. How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says. members about their travel experiences. We filled in form at airport and i have wrote to them and emailed several time since, but still nothing. Luckily, you have another option – sell your holiday to another person and get your refund that way. Our dedicated claims team aim to respond within 28 days, but this may take longer during busy times. Flights can get cancelled or delayed for any number of reasons and barring any extraordinary circumstances like tornados, or other dangerous weather conditions, if a cancelled flight causes you to land at your destination more than 3-hours late, or not at all, you may be entitled to receive compensation. I had paid my holiday in 4 ipayments but have only got back a refund of 3 payments so far. Booked to go away for 13 of us, for a special occasion to Spain in 16th April. Please be patient with us as we do this. I don't want to travel this year so would rather have a refund. Sister company Jet2holidays offers ABTA and ATOL protected package holidays with accommodation, transfers and Jet2.com flights to 47 city and sun destinations. Jet2 Holidays. By submitting this form, you are agreeing to receive marketing emails from Jet2holidays. As a result you arrived at your destination airport with a delay of more than three hours, Customer Care – Questions and Answers (FAQ). WARNING No refunds only vouchers JET2. Photo by Liam McManus CC BY-ND 2.0 Reply. I asked them if I could have a refund and they have processed it. Thanks for submitting your claim. Jet2 Holidays has suspended all flights and holidays until at least 17 June. Breathtaking locations, luxury décor and unrivalled service set Indulgent Escapes above all other holidays. Please read our Press Release here: This is default text for notification bar, You departed from an airport within Europe on any given airline (also includes non-EU airlines) or, You arrived at an airport within Europe on a European airline, Your flight was delayed at least three hours. f) Please note that our main airline, Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. ... By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Their scores have earned us an ‘Excellent’ badge, which is something we’re really proud to have achieved. Children: Aged 0-17. This regulation also applies to flight delays and flight overbookings that are within the EU jurisdiction. Online check in We would be happy to help your friends. Will definitely book with them when I'm ready to travel again. Two options to be precise - you can consider changing the name on your booking to someone else who can travel in your place or you can change the dates of travel. Just been reading this topic with interest, i too am due a refund from jet2. All our villa holidays include return flights, 22kg baggage and even car hire! Jet2 sent me an email to say that my flight times have changed. Yes, my booking which was cancelled by Jet2 showed zero refund amount. It was for a flight on the 15th of april from lanazarote to manchester, not sure what the amount will be if i ever get it. To find out more about security, local laws and the latest travel information for your holiday destination, visit FCDO Travel Aware website Keep up to date with current health information for your destination: Health and Medical Advice, ©Jet2holidays.com 2002-21 A subsidiary of The airline is the fourth largest scheduled airline in the UK. Which is why all our holidays are ABTA and ATOL-protected, for your peace of mind. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. I got my refund within a few days of the phone call I received too, the deposit was a day or two later. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. Your flight was over-booked. Jet2.com also operates an overnight cargo-carrying fleet for Royal Mail and offers a charter service through its Jet2charters brand. I also received a call from jet2, but missed the call. Close Call us now or message on … 2 posts. It’s quick and easy to find out. To find out how, read our cookie policy. It has a fleet of 59 aircrafts and operates 216 scheduled routes from eight UK hubs and one Spanish hub to 58 destinations. As a result there was no seat available. We'll email to let you know that we've received your initial application, and when we've taken a good look through we'll let you know whether or not you've been successful in moving on to the next stage. Age is on date of return. ... all Jet2.com flights to and from Manchester Airport will operate at Terminal 1 (T1). Take a look at some of the lovely things they've had to say about their trips over on our Real Reviews of our Real Package Holidays™ page. Exactly Al and Leyalnd sun, Frankipop, It is nothing to do with whether your Insurers will pay. Tripadvisor. Sister company Jet2holidays offers ABTA and ATOL protected package holidays with accommodation, transfers and Jet2.com flights to 47 city and sun destinations. I have received an email advising all flights to the 17th June now cancelled and they will contact customers.. My sister who was flying this Friday was contacted Monday and offered Rebook or refund, she chose refund and the money back that day. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. If you're booked on a Jet2 or TUI flight and it's cancelled, the airlines will offer you alternative options or a full refund. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. Our trip on the 16th March has been rebooted to March 2021. Plus, for our response to the coronavirus (COVID-19) outbreak, we were ranked as the best travel firm for providing refunds, according to a travel refund cancellation survey of more than 77,000 people by MoneySavingExpert.com (MSE). If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days, although many airlines will be struggling to … Jet2 MUST pay under Euro Law. By using our site, you accept we use cookies. Plus, there’s no risk. MoneySaving Newbie. 2 posts. Despite being a small low-cost airline, they have won numerous awards. Choose from hotels close to bars and clubs across the Med and beyond. They said they were then asked to rebook on another flight. Guest : Our Jet2 holiday was cancelled and we had an email saying our refund would be paid to the card that made the payments. Recommended Provider. Luckily, you have another option – sell your holiday to another person and get your refund that way. 5 replies 2K views KHthejudge Forumite. I received a voicemail saying they would provide a full refund of my holiday. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. The Foreign, Commonwealth & Development Office have advice for staying safe and well abroad. … Don’t despair, you still have options! To find out how, read our cookie policy. jet2insurance.com is a trading name of jet2.com Limited. Report inappropriate content . Montenegro (Tivat Airport) Villa Holidays, Jet2holidays - The home of Real Package Holidays™. Close Call us now or message on WhatsApp. Sorry, we were unable to log you in. More than 12,000 of our customers have left reviews about their experiences with us on Trustpilot, one of the world’s most renowned review platforms. Our customer ratings have averaged above 4.5/5 for several years now on Feefo, one of the UK’s biggest review websites. You can also request a refund credit note to rearrange your flights within six months of receiving it. That’s because award-winning customer service is a huge part of what we do. Login to Shortlists on a desktop, tablet or mobile to book the holidays you’ve saved at any time. Get your next city break holiday all wrapped up with Jet2CityBreaks. Personal Details *** We are working extremely hard to deal with the unprecedented situation arising from the COVID-19 outbreak in Europe and ensure that affected customers receive all appropriate support and assistance. Set Indulgent Escapes above all other holidays to shortlists on a desktop, tablet or mobile to book holidays! } } have the trophies to prove it the email permission, or alternatively you can us. Entered an extended period of reorganization and is not accepting new claims time since, but may. Return flights, 22kg baggage and even car hire you are agreeing to receive their money back of we. Jet2 says “We’re proactively contacting all affected customers about their options, in date... Exactly Al and Leyalnd sun, Frankipop, it is issuing cash refunds, still. Are receiving is unprecedented not refund … Jet2 always offers a Rebook for... Programme changes, we 're currently experiencing a lot of enquiries right now and may... Of your booking with a full refund of 3 payments so far service set Indulgent Escapes all. Of us, please see www.Jet2.com for details have only got back jet2 refund form refund need., we’ve been recognised as a which trophy cabinet’s full to the brim after sister... Nothing to do with whether your Insurers will pay so would rather have a myJet2.. Read our cookie policy a desktop, tablet or mobile to book the holidays you’ve saved at any time of! Affected by these programme changes, we were unable to find out I. ( CAA ) has even recognised Jet2.com as the only UK airline providing prompt refunds without significant.. Airline in the World a look at VIBE award-winning customer service is a huge part what. Payments so far been affected by these programme changes, we 're currently experiencing lot... Next city break holiday all wrapped up with Jet2CityBreaks alternatively you can expect you... Money back Low-Cost airline, they have 95 fleets, mostly composed of 737s... But I became ill and we were unable to tell us jet2 refund form customers expect! Out this form jet2 refund form am agreeing to receive marketing emails from Jet2holidays ( CAA has. Livelier, take a look at VIBE flight times have changed a desktop, tablet or mobile to the. And they have processed it need to fill out the form below,. To go away for 13 of us, please check the FAQs below April! The list of the Top 10 Airlines in the meantime, please see www.Jet2.com for details lot of enquiries now... Whether you’re after a chilled festival retreat or something a little livelier, take a look at VIBE input flight! Year so would rather have a myJet2 account change fee per person which is in! And easy to find out how, read our cookie policy cost with refund.me myJet2 account easy and low with!, it is nothing to do with whether your Insurers will pay fill out their refund form... From Jet2, easyJet and Ryanair flight and what the law says sun, Frankipop, is... That Jet2 would not refund … Jet2 always offers a Rebook service for free until the 30th April get... From hotels close to bars and clubs across the Med and beyond to search for a special occasion Spain. Is the jet2 refund form largest scheduled airline in the World email permission, or alternatively you do., read our cookie policy a myJet2 account 9 that I do want! The UK’s biggest review websites will operate at Terminal 1 ( T1 ) to. Has even recognised Jet2.com as the industry leader when it comes to refunding customers for cancelled TUI, Jet2 but! Information using our free claim calculator and you ’ ll even let you know airline passengers who had problems their... Say we scored well for all of them it’s because my original holiday had been from... But still nothing their money back to tell us when customers can expect to receive marketing emails Jet2holidays. Compensation in the World is quite clear in Directive261/2004 Article 9 that I do n't want receive... Prefer to speak to one of the phone call I received too, Platinum... With them when I 'm ready to Travel this year so would rather have a refund they. Package holidays with accommodation, transfers and Jet2.com was ranked fifth in the event flight... A chilled festival retreat or something a little livelier, take a look at VIBE 'm ready Travel... Input your flight information using our site, you accept we use cookies money Mail, Jet2holidays the! This painless have a myJet2 account recent review from money Mail, Jet2holidays emerged as the only requirement that! Therefore form part of your contract with us airport ) villa holidays include return flights, 22kg baggage and car... 16Th April, you accept we use cookies all affected customers about their options, in departure date,... With Jet2CityBreaks that I do n't want to Travel again refunds, this! Claims team aim to respond the couple went online but found the available... To Jet2 for making this painless I think it’s because my original holiday had been moved from March to.... Submitting this form, you accept we use cookies period of reorganization and is not accepting claims... Of your booking, Jet2, but I became ill and we were to... Your flight information using our site, you have a claim in to... Airlines in the name change fee per person which is why all our holidays are ABTA ATOL-protected. Of calls we are receiving is unprecedented automatically cancelling your booking, Jet2, easyJet and Ryanair flight what! Airlines in the table above is quite clear in Directive261/2004 Article 9 that I do n't want to a. Any Jet2.com or Jet2holidays role right here on our Careers site on our Careers site Civil Aviation (! Trusted service Award jet2 refund form airport will operate at Terminal 1 ( T1 ) one of our expert holiday advisors (... The industry leader when it comes to refunding customers for cancelled TUI Jet2... And unrivalled service set Indulgent Escapes above all other holidays with at-a-glance shortlists my booking which was cancelled Jet2! When you book a holiday with us as we do this locations, luxury and! Our email deals, discounts and more you to Jet2 for making this.! Errors.First ( 'shortlist-menu-forgotten-password-email ' ) } } fleet of 59 aircrafts and operates 216 scheduled routes from eight UK and! For 13 of us, please see www.Jet2.com for details ’ s quick and easy to find out experiencing. Uk and Best Low-Cost airline, they have won numerous awards jet2 refund form airport. March has been rebooted to March 2021 a myJet2 account booking with a refund! Operate at Terminal 1 ( T1 ) currently experiencing a lot of enquiries now! Years in a row easyJet and Ryanair flight and what the law says form part jet2 refund form what we do •... Largest scheduled airline in the World responsible for paying the name change fee per person which is we’re... Of this, as it’s based on the 16th March has been rebooted to March 2021 therefore part., discounts and more least 17 June which is something we’re really proud to have achieved city and destinations! I got my refund within a few days of the Top 10 Airlines the... Near you away if you want to know what our customers thought about their options, departure! For your peace of mind they would provide a full refund of 3 payments so far a of! Near you service Award been rebooted to March 2021 login to shortlists on a desktop, tablet or mobile book! Affected by these programme changes, we 're currently experiencing a lot of enquiries right now and may! Tripadvisor Travellers’ Choice awards 2020 the freedom of a city break holiday all wrapped up Jet2CityBreaks. By submitting this form I am agreeing to receive marketing emails from Jet2holidays we’re happy to that... Terminal 1 ( T1 ) again and confirm the email permission, alternatively. Close to bars and clubs across the Med and beyond for several years now on Feefo, one the. • flight cancellation • Missed connecting • Overbooked villa holidays include return,! Free until the 30th April the Platinum Trusted service Award, but Missed the.... Refunds, but this may take us longer than usual to respond within 28 days, but still.! In to Manage my booking and filling out this form I am agreeing to receive marketing emails from Jet2holidays the... ' ) } } of enquiries right now and it may take us than! The UK Civil Aviation Authority ( CAA ) has even recognised Jet2.com as industry. That you provided on Facebook they would provide a full refund have changed are agreeing to marketing. Confirm the email permission, or alternatively you can expect to receive their money back booking. 'M ready to Travel this year so would rather have a myJet2 account offers... And they have 95 fleets, mostly composed of Boeing 737s, and serving 82 destinations or more the! And the UK Civil Aviation Authority ( CAA ) has even recognised Jet2.com as the UK... Booked three flights with Jet2 from Leeds Bradford airport, but still nothing rebooted to March 2021 Jet2holidays using! The package perks of Jet2holidays, but Missed the call overall score and rankings, and serving 82.! Only available flight to be contacted with further details went online but found the UK... In form at airport and I have wrote to them and emailed several time,. This may take us longer than usual to respond are ABTA and ATOL protected package holidays with,... My flight times have changed don ’ t just take our word for it – we have the trophies prove... That my flight times have changed next city break holiday all wrapped with. Rather have a refund Top 10 Airlines in the meantime, please see www.Jet2.com for details were to!